Terms & Conditions.

About us

The Travel Mine ("we", "us", "our") is a proprietorship owned by Syed Asif Imam.

"You" means the person making the booking and every traveller included in it. The person making the booking confirms they have authority to accept these terms on behalf of everyone in it.

Our role

We act as a travel agent and booking facilitator. We arrange travel services on your behalf with independent suppliers, such as airlines, hotels, transport and chauffeur providers, cruise lines, visa processing services and insurers.

We do not own or operate these services. Each service is provided by its supplier, and your contract for it is with that supplier. We will use reasonable skill and care in making your arrangements.

Quotations & bookings

• Quotations depend on availability and can change until the booking is confirmed and paid for. Airfares and hotel rates can change at any time before ticketing or confirmation.
• A booking is confirmed only when we have received the required payment and sent you a written confirmation by email or WhatsApp.
• Please check your confirmation, tickets and vouchers as soon as you receive them. Tell us about any errors, especially in names, dates and spellings, straight away. Corrections made later may cost extra, or the supplier may refuse them.

Supplier terms

Every booking is subject to the terms and conditions of the supplier providing that service. These include fare rules, baggage allowances, hotel check-in and cancellation policies, and the conditions of carriage of airlines and cruise lines. Where those terms conflict with these terms, the supplier's terms apply to that service.

We will share the key supplier conditions with you on request, or with your booking.

Prices & payment

• Prices are in Indian Rupees (INR) unless we tell you otherwise. Applicable taxes, including GST, are charged as required by law.
• The deposit due when you confirm the booking, and the date by which the balance must be paid, are stated in your quotation or invoice.
• Airline tickets, and some hotel or package bookings, may require full payment when you book.
• Accepted payment methods, and any payment gateway or bank charges, are stated in your quotation or invoice.
• If we do not receive payment by the due date, we may cancel the booking, and the cancellation charges below will apply.
• For services priced in foreign currency, the final INR amount may change with exchange rates until full payment is made.

Our service fees

We charge service fees for arranging your travel. Depending on the booking, these may include a booking fee, an amendment fee for each change, a cancellation handling fee and a visa assistance fee. The fees that apply to your booking are stated in your quotation or invoice.

Cancellations & refunds

• If you want to change or cancel a booking, tell us in writing, by email or WhatsApp. The date we receive your written request is the cancellation date.
• Cancellation and amendment charges follow the supplier's policy for each service, plus our service fees listed above. Some fares and rates are non-refundable.
• Our service fees are non-refundable once the service has been arranged, unless we agree otherwise in writing.
• We process refunds after we receive the money back from the supplier. We pass refunds on to you promptly once we receive them, and will tell you the expected timeline when you cancel. Supplier refund timelines are outside our control.
• Refunds are paid to the original payment method, or to the account details you give us in writing.
• We do not refund unused services, such as a missed flight, an early hotel check-out or a skipped excursion, unless the supplier refunds us.

Changes by suppliers

Suppliers sometimes change schedules, aircraft, hotels or itineraries, or cancel services. If this happens, we will let you know as soon as we hear about it and help you with the options the supplier offers, such as alternatives or refunds. Any compensation is governed by the supplier's terms and applicable law.

Passports, visas & travel documents

You are responsible for making sure every traveller has the right documents for the whole journey, including transit points. This includes:

• A valid passport. Many countries require at least six months' validity beyond your return date, and blank pages.
• The visas, transit visas and entry permits you need.
• Any health, vaccination or other entry requirements of the countries you are visiting.
• Names on bookings that match your passport exactly.

We can help you with visa applications and give general guidance. However, embassies and authorities make all visa decisions, and we cannot guarantee that a visa will be granted or issued on time. Visa fees and our visa assistance fee are non-refundable if a visa is refused.

We are not responsible for costs or losses if you are refused boarding or entry because of missing, invalid or incorrect documents.

Travel insurance

We strongly recommend comprehensive travel insurance for every trip, and we can arrange it for you. Insurance policies are governed by the insurer's own terms.

Your responsibilities

• Give us complete and accurate information for every traveller.
• Reach airports, ports and meeting points on time, and reconfirm flight timings before you travel.
• Follow the rules of airlines, hotels and other suppliers, and the laws of the countries you visit.
• Pay any extra costs you incur during the trip, such as hotel extras, excess baggage or optional services.

Limitation of liability

• Because suppliers provide the travel services, we are not liable for their acts, omissions, delays, cancellations, overbooking, injury, loss or damage. Your claim in those cases lies with the supplier. We will help you raise it where we can.
• We are not liable for events outside our reasonable control, including natural disasters, extreme weather, pandemics, war, civil unrest, strikes, government action and airline or airport disruption ("force majeure").
• We are not liable for indirect or consequential losses, such as loss of business, earnings or enjoyment.
• Where we are found liable, our total liability for a booking is limited to the service fees you paid us for that booking.
• Nothing in these terms limits any liability that cannot be limited under Indian law.

Communication

We will contact you about your enquiries and bookings by email, phone and WhatsApp, using the details you give us. By sharing your WhatsApp number, you agree to receive booking-related messages on it, such as confirmations, document and departure reminders, and arrival and hotel check-in and check-out messages.

We send promotional messages and feedback requests only if you opt in. You can reply STOP to any WhatsApp message to stop all our WhatsApp messages, including booking updates (we will then send your booking updates by email or phone instead), or reply START to receive them again. Our Privacy Policy explains how we handle your personal data.

Instructions you send us by email or WhatsApp, such as confirmations, changes and cancellations, are treated as written instructions.

Complaints

If something goes wrong during your trip, tell the supplier and us straight away so we can try to fix it on the spot. If you have a complaint after you return, please write to info@thetravelmine.com as soon as possible after your return, with your booking details.

Governing law & jurisdiction

These terms, and every booking made under them, are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Navi Mumbai / Raigad, Maharashtra.

Changes to these terms

We may update these terms from time to time. The version published on this page when you confirm your booking applies to that booking. Questions? Write to us at info@thetravelmine.com.